MIFF is currently seeking applications for Theater Managers for the 2014 Festival. Theater Managers oversee the successful operation of all front-of-house activity at MIFF festival venues, facilitating a top-notch patron experience, while ensuring organizational policy is implemented. Responsibilities include load-in and load-out of theater, line management and crowd control, handling patron concerns, overseeing volunteers, and handling ticket collection, among other duties. Works closely with the public, volunteers, venue staff, ticketing staff, and technical staff.
Qualified candidates should be experienced in working in dynamic, high-energy environments, problem-solving, public speaking, and working/communicating with a team. Excellent interpersonal skills and commitment to customer service required, as well as ability to function in high-pressure situations while maintaining a calm, professional demeanor. Two years experience in venue/house manager position preferred. Must be available March 7-16, 2014, and for 2 days of pre-festival orientation.
To apply: Please send resume and cover letter to Sarah Roffman, Activation Manager, at firstname.lastname@example.org.
MIFF is currently seeking applications for Ticketing Assistants for the 2014 Festival. Ticketing Assistants will work with the Activation Manager to fulfill internal ticket orders, at both the Festival Headquarters Host Hotel, and also MIFF Offices. Experience in ticketing software and box office work is helpful but not required. Must be detail-oriented, and diligent in following specified procedure. High-level of competence in Microsoft Excel preferred. Excellent customer service skills, pro-active problem solving, pleasant phone manner, and ability to work independently and as part of a team are required. Must be available January 27 - March 18, 2014, and for pre-festival orientation and training. To apply: Please send resume and cover letter to Sarah Roffman, Activation Manager, at email@example.com.
MIFF is currently seeking applications for a Transportation Coordinator for the 2014 Festival. The Transportation Coordinator works closely with the Guest Services Coordinator and Activation Manager to oversee festival ground transportation, and works in close cooperation with vendor company providing drivers. Principle responsibilities are to mobilize the transportation system, including developing schedules, acquiring vehicles, training and supervising drivers, and tracking all guests throughout their time at the festival (filmmakers, producers, talent, & industry). Coordinator will have a high level of interaction with drivers and festival guests, and emphasis will be placed on customer service and guest experience, ensuring a top-notch encounter occurs every time a guest boards a festival vehicle, and is extended until they reach their destination safely, on time, and stress-free.
Coordinator will ensure all guest transportation vehicles run efficiently and on schedule, MIFF policies and procedures are followed, and a positive and safe festival atmosphere is created. Qualified candidates should be extraordinarily detail-oriented, with strong communication skills. Commitment to customer service required, as well as ability to function in high-pressure situations while maintaining a calm, professional demeanor. Knowledge of Miami metro area preferred, English/Spanish bilingualism also a plus. Extended hours and weekend work required leading up to and during the Festival. Position dates: February 24 – March 18, plus pre-festival team orientations. To apply: Please send resume and cover letter to Sarah Roffman, Activation Manager, at firstname.lastname@example.org.
MIFF is currently seeking applications for an Airport Greeter for the 2014 Festival. The Airport Greeter operates the MIFF Welcome Desk at Miami International Airport, serving as the first point of contact for all Festival guests, and connecting them to the Festival’s ground transportation system to take them to the Festival hotel. Airport Greeter hours are wide ranging based on the times of arriving flights on all days of the Festival. Position must operate independently and reliably, managing the process of greeting att MIFF guests upon exit from customs for international flights, and at the desk for domestic flights, operating within the terms of MIFF’s relationship with MIA airport. Position works closely with Transportation Coordinator and Guest Services Coordinator, and is an integral part of the team. Greeter will supervise volunteers assigned to airport greeting duty, and complete other duties as assigned. Emphasis will be placed on excellent presentation, customer service and guest experience. Strong communication skills required, knowledge of Miami metro area preferred, English/Spanish bilingualism also a plus. Extended hours and weekend work required during the Festival. Position dates: March 6 – March 16, plus pre-festival team orientations. To apply: Please send resume and cover letter to Sarah Roffman, Activation Manager, at email@example.com.